In this 99U talk, bestselling author Tony Schwartz issues a challenge: The world is full of intractable problems like climate change that require new and creative thinking. So how can we use the creative process to take on some of the more serious obstacles of our lives and world? First, we need to be at the top of our collective creative games — and that means fully understanding the creative process.

Schwartz shares the five often counter-intuitive steps of the creative process. Most important, says Schwartz, is that we manage our energy and take time apart from our day-to-day to solve tough problems. As he says, “The place where you get your best ideas is not when you are trying to get the best ideas.”